5/17/2010 – what is your phone number?
Response From Homebrew Heaven: We can be reached at (425) 355-8865Our toll free order number is (800) 850-2739
2/9/2010 – I use a steamer to extract juice from raspberries, elderberries etc. From this I make jelly. It is no where near as clear as I'd like. Would using Sparkolloid Powder help?
Response From Homebrew Heaven: Probably not. It sounds lake a pectin haze, which is caused by the steam extraction. You never want to boil (or steam) fruit if you want a clear product.
1/4/2009 – If someone is allergic to shell fish, will chitosan be dangerous to them?
Response From Homebrew Heaven: We're not doctors, so we can't say with any authority. I haven't personally heard of any problems with it, but would be cautious. You can certainly make wine without chitosan! There are lots of alternative clarifiers, like gelatin, sparkolloid, bentonite, even egg whites can be used.
2/19/2008 – I have made mead several times. The last two batches have sediment haze that swirls around when the bottles are moved. One batch was two years old and racked at least three times. Do I need an additive? Should I boil the honey?by the way it tastes great and has brilliant color, but it turns some people off.(the haze)
Response From Homebrew Heaven: We like to use a two part clarifier called Super-Kleer at the end of fermentation. Very effective. Others like to use Sparkelloid. We don't advocate boiling honey. Too many subtle aromatics are lost that way.Here is a link to those products
1/30/2008 – Super-Kleer is listed as a "Two Stage" clarifier. Does this mean that it contains both positive and negative charged agents to remove the same from the wine? In short, would using this once be similar to using sparkelloid (+) followed by bentonite (-)?
Response From Homebrew Heaven: That is our understanding. We're not physical chemists, but that appears to be way it works. Yes, it produces results much like spareklloid and bentonite. Many winemakers use bentonite first (during fermentation), and THEN Super-Kleer afterwards. That seems to be the most effective combination of clarifiers we've seen. Just a little experience speaking here, no hard/fast data to back it up.
1/26/2008 – I live about an hour (if traffic is good) from the address on your website. Do you have an actual store or is everything here based solely online?
Response From Homebrew Heaven: Yes, we have an actual brick-and-mortar store in Everett, WA. People actually walk in and buy stuff!Our address is:Homebrew Heaven9121 Evergreen WayEverett, WA 98204Heck, you can actually call us on the phone, too! It's 425-355-8865. A person will actually answer as long as it's business hours!
11/5/2006 – I live in Seattle, can I come and pick up the bottles in Everett? Do you have a "brick and mortar" store?
Response From Homebrew Heaven: You sure can. It is literally made of bricks and mortar, in South Everett. Our address is:Homebrew Heaven9121 Evergreen WayEverett, WA 98204425-355-8865Hours are 10-6:30 M-F and 9:30-5 on Saturdaysand 11:00am-3pm on Sundays
9/19/2006 – I would like to use super clear in my wine but was wondering if chitosan is safe when someone is alergic to seafood(mainly it's the iodine in the seafood)?
Response From Homebrew Heaven: Likely it's fine, butI wouldn't risk it. Try using a combination of bentonite and gelatin instead. Or try sparkalloid.
10/25/2005 – can you tell me if sparkolloid requires filtering after use? some say it does and some it doesn`t. can you clear this up for me?
Response From Homebrew Heaven: "Clear it up"....is that intentional?To answer, however, is difficult. IF you let it settle for a LONG time, it probably won't require filtering. If you use sparkelloid and expect to bottle the next day, well, you will be dissappinted.
10/31/2004 – Will it take the color out of the wine? I have fresh blackberries.
Response From Homebrew Heaven: No; or at least I have never noticed it taking any color out.
1/17/2004 – I want to clear a sugar water and Prestige turbo yeast mix. What should I use?
Response From Homebrew Heaven: Sparkalloid works well, or a combination of bentonite and 2-part wine finings should take care of any haziness.
1/16/2004 – How many 5 gal. batches can you make with 2 oz. of the sparkolloid powder?
Response From Homebrew Heaven: Without actually measuring, there is maybe 14-16 tsp per package, so figure 28 to 32 gallons of wine. Figure six 5-gallon batches of wine.
1/11/2004 – What is the recommended usage rate for this product. Don't know how much to order. I use 5 gallon carboys and make both red and white wines. Is this product better at clarification than bentonite?
Response From Homebrew Heaven: Use: 1/2 teaspoon per gallon of wine. Mix required amount of powder with a small amount of cold water. Mix well until solution is smooth and creamy. Add mixture to finished wine and stir. Let wine settle for a week or more, then rack. The effectivness of sparkalloid is very similar to bentonite. Better with some wines than others (variable).
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