Homebrew Heaven Shipping Policy

Homebrew Heaven strives to ship all orders within 2 to 3 Business days from receipt. If we happen to be out of an item, we will make every effort to contact you regarding reasonable substitutions, backorders, etc. We want HAPPY customers!

In case we are unable to reach you via phone, voicemail, and/or email and we have not received a response from you within 2 business days after attempting contact, we reserve the right to process your order with reasonable substitutions, (i.e.; pellet vs. leaf hops) unless you have specifically advised us not to, when you originally placed your order. Please note that SOME orders may be subject to cancellation if we have not received a response from you within 3 business days. 5 days for PayPal orders. 
Homebrew Heaven uses a safe and secure ordering system over the Internet. If you are uncomfortable with providing your credit card information over the web, you can always print the contents of your shopping cart by highlighting ALL items in the cart (including order total) and either fax, or snail mail your order in to us. Be sure to include your personal check or money order. Please note that orders received with personal checks are subject to additional delay until the check clears and funds are available to Homebrew Heaven. 
Homebrew Heaven strives to send your package in the best, and most economical way possible. Within the U.S., this is normally by Fedex Ground/Home Delivery or U.S. (Priority) Mail. We do NOT send packages COD, or invoice for shipments.

Orders to APO's/FPO's and PO Boxes MUST use U.S. Priority Mail. Due to security issues, package tracking is not available to these addresses. UPS does not deliver to these addresses, anyway. Any lost packages or damaged products via U.S. Mail to APO's/FPO's cannot be replaced.

OUTSIDE the U.S.: Normally, we use UPS International Priority service. We have found that low cost surface mail is often unreliable.  We cannot guarantee delivery of any orders outside of the U.S. in any case.
Any lost packages or damaged products via U.S. Mail to outside the US cannot be replaced. 

LARGE and Heavy Items:
Some items, such as large Fruit Presses and Grape Crusher/Destemmers MUST be sent by commercial truck, and can be expensive. We will be happy to provide an estimate on those items if you like. The shipping estimate on the website may have to be adjusted on these items. Shipments of these items are to U.S. addresses only.

HOLIDAY GIFTS: Our website allows you to specify a different "ship to" address, so that we can ship your gifts directly to the recipient, along with a gift message. If you want us to send a copy of the invoice to you, instead of putting it into the box, just let us know in the "comment" section at checkout.
All shipping rates are subject to change at any time. We may be required to make adjustments for unusually bulky or heavy items, and orders that require more than one box. We make every effort to be fair about this, but sometimes it may be necessary.