Homebrew Heaven Shipping Policy
strives to ship all orders within 2 to 3 Business days from
receipt. If we happen to be out of an item, we will make every
effort to contact you regarding reasonable substitutions,
backorders, etc. We want HAPPY customers!
In case we are unable to reach
you via phone, voicemail, and/or email and we have not received a
response from you within 2 business days after attempting contact,
we reserve the right to process your order with reasonable
substitutions, (i.e.; pellet vs. leaf hops) unless you have
specifically advised us not to, when you originally placed your
order. Please note that SOME orders may be subject to
cancellation if we have not received a response from you within 3
business days. 5 days for PayPal orders.
Homebrew Heaven uses a safe and
secure ordering system over the Internet. If you are uncomfortable
with providing your credit card information over the web, you can
always print the contents of your shopping cart by highlighting ALL
items in the cart (including order total) and either fax, or snail
mail your order in to us. Be sure to include your personal check or
money order. Please note that orders received with personal checks
are subject to additional delay until the check clears and funds
are available to Homebrew Heaven.
Homebrew Heaven strives to send your package in the best, and most
economical way possible. Within the U.S., this is normally
by Fedex Ground/Home Delivery or U.S. (Priority) Mail. We do
NOT send packages COD, or invoice for shipments.
Orders to APO's/FPO's and PO Boxes MUST use U.S. Priority Mail. Due
to security issues, package tracking is not available to these
addresses. UPS does not deliver to these addresses, anyway. Any
lost packages or damaged products via U.S. Mail to APO's/FPO's
cannot be replaced.
OUTSIDE the U.S.: Normally, we use UPS International Priority
service. We have found that low cost surface mail is often
unreliable. We cannot guarantee delivery of any orders
outside of the U.S. in any case. Any lost packages or
damaged products via U.S. Mail to outside the US cannot be
LARGE and Heavy Items:
Some items, such as large Fruit Presses and Grape
Crusher/Destemmers MUST be sent by commercial truck, and can be
expensive. We will be happy to provide an estimate on those items
if you like. The shipping estimate on the website may have to be
adjusted on these items. Shipments of these items are to U.S.
HOLIDAY GIFTS: Our website allows you to specify a different "ship
to" address, so that we can ship your gifts directly to the
recipient, along with a gift message. If you want us to send a
copy of the invoice to you, instead of putting it into the box,
just let us know in the "comment" section at checkout.
All shipping rates are subject
to change at any time. We may be required to make adjustments for
unusually bulky or heavy items, and orders that require more than
one box. We make every effort to be fair about this, but sometimes
it may be necessary.