Homebrew Heaven Return Policy
If you are not completely satisfied with your order when it arrives, any item in new, unused condition can be returned for a full refund or exchange within 30 days of purchase (shipping charges not included). We guarantee your satisfaction for 30 days from the day you receive your package.
Our desire is to provide you the opportunity to shop for the highest quality products from the convenience of your home or office. When your package arrives we want it to be better than you expected. If it is not, we want to know about it.
We encourage you to contact us by e-mail or by phone to resolve any issues regarding purchases or products. In the event that merchandise is damaged in shipment, please retain damaged merchandise, records and all packing materials for possible inspection by carrier. Customer must file a claim against the carrier for reimbursement.
***PLEASE NOTE***ANY DAMAGED ITEM(S) RECEIVED VIA FEDEX MUST BE REPORTED WITHIN 20 DAYS OF THE ORIGINAL SHIPMENT DATE TO RECEIVE FREE REPLACEMENT. ANY NOTIFICATION OF DAMAGE AFTER THE 20 DAY PERIOD WILL NOT QUALIFY FOR A DAMAGE CLAIM AND THUS CANNOT BE RE-SHIPPED UNLESS PAID FOR***
If it is necessary to return an item, please call and be sure to reference the invoice number so that we can take appropriate action. NOTE: When your item of merchandise is received and inspected it has to be free of any damage and in a condition that the merchandise can be resold (including the manufactures packaging). FedEx, UPS etc will only cover damage claims to $99.99. Any amount above this may require the purchase of more insurance. If returning merchandise via the The Post Office (USPS) they do not normally insure parcels therefore you might need to purchase insurance for your return. Special order and close-out items cannot be returned for credit or refund.
Thank you from the Staff @ Homebrew Heaven!