The Wine Maker's Answer Book -- Homebrew Heaven Online Store

Homebrew Heaven Privacy Policy

Privacy Policy Statement: This is the web site of Homebrew Heaven. Our postal address is Homebrew Heaven 9109 Evergreen Way Everett, WA, 98204. We can be reached via e-mail at brewheaven@aol.com or you can reach us by telephone at 425-355-8865 (local) or (800) 850-2739 within the U.S.

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We collect aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, not shared with other organizations for commercial purposes.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address. If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice.

If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. C

ustomers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above. Upon request we provide site visitors with access to no information that we have collected and that we maintain about them.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

Homebrew Heaven Shipping Policy

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ORDERING POLICY

Homebrew Heaven strives to ship all orders within 2 to 3 Business days from receipt. If we happen to be out of an item, we will make every effort to contact you regarding reasonable substitutions, backorders, etc. We want HAPPY customers!

In case we are unable to reach you via phone, voicemail, and/or email and we have not received a response from you within 2 business days after attempting contact, we reserve the right to process your order with reasonable substitutions, (i.e.; pellet vs. leaf hops) unless you have specifically advised us not to, when you originally placed your order. Please note that SOME orders may be subject to cancellation if we have not received a response from you within 3 business days. 5 days for PayPal orders.

Homebrew Heaven uses a safe and secure ordering system over the Internet. If you are uncomfortable with providing your credit card information over the web, you can always print the contents of your shopping cart by highlighting ALL items in the cart (including order total) and either fax, or snail mail your order in to us. Be sure to include your personal check or money order. Please note that orders received with personal checks are subject to additional delay until the check clears and funds are available to Homebrew Heaven.

SHIPPING POLICY

Homebrew Heaven strives to ship all orders within 2 to 3 Business days from receipt. If we happen to be out of an item, we will make every effort to contact you regarding reasonable substitutions, backorders, etc. Again, we want HAPPY customers. SEE ORDERING POLICY.

You will automatically receive a confirmation of your order, and you can print out a copy for your records.

SHIPPING POLICY: Homebrew Heaven strives to send your package in the best, and most economical way possible. Within the U.S., this is normally by FEDEX or U.S. (Priority) Mail. You may now select the service that is right for YOU. We do NOT send packages COD, or invoice for shipments.

Orders to APO's/FPO's and PO Boxes MUST use U.S. Priority Mail. Due to security issues, package tracking is not available to these addresses. FEDEX and UPS do not deliver to these addresses, anyway. Any lost packages or damaged products via U.S. Mail to APO's/FPO's cannot be replaced.

OUTSIDE the U.S.: Normally, we use Fedex International Economy service. We have found that low cost surface mail is often unreliable. If you request these services, we will adjust the shipping and rates accordingly, but will NOT be responsible for non-delivery. We cannot guarantee delivery of any orders outside of the U.S. in any case.

LARGE and Heavy Items:
Some items, such as Fruit Presses and Grape Crusher/Destemmers MUST be sent by commercial truck, and can be expensive. We will be happy to provide an estimate on those items if you like. The shipping estimate on the website may have to be adjusted on these items. Shipments of these items are to U.S. addresses only.

HOLIDAY GIFTS: Our website allows you to specify a different "ship to" address, so that we can ship your gifts directly to the recipient. If you want us to send a copy of the invoice to you, instead of putting it into the box, just let us know in the "comment" section at checkout.

All shipping rates are subject to change at any time. We may be required to make adjustments for unusually bulky or heavy items, and orders that require more than one box. We make every effort to be fair about this, but sometimes it may be necessary.

Homebrew Heaven Return Policy

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If you are not completely satisfied with your order when it arrives, any item in new, unused condition can be returned for a full refund or exchange within 30 days of purchase (shipping charges not included). We guarantee your satisfaction for 30 days from the day you receive your package.

Our desire is to provide you the opportunity to shop for the highest quality products from the convenience of your home or office. When your package arrives we want it to be better than you expected. If it is not, we want to know about it.

We encourage you to contact us by e-mail or by phone to resolve any issues regarding purchases or products. In the event that merchandise is damaged in shipment, please retain damaged merchandise, records and all packing materials for possible inspection by carrier. Customer must file a claim against the carrier for reimbursement.

***PLEASE NOTE***ANY DAMAGED ITEM(S) RECEIVED VIA FEDEX MUST BE REPORTED WITHIN 20 DAYS OF THE ORIGINAL SHIPMENT DATE TO RECEIVE FREE REPLACEMENT. ANY NOTIFICATION OF DAMAGE AFTER THE 20 DAY PERIOD WILL NOT QUALIFY FOR A DAMAGE CLAIM AND THUS CANNOT BE RE-SHIPPED UNLESS PAID FOR***

If it is necessary to return an item, please call and be sure to reference the invoice number so that we can take appropriate action. NOTE: When your item of merchandise is received and inspected it has to be free of any damage and in a condition that the merchandise can be resold (including the manufactures packaging). FedEx, UPS etc will only cover damage claims to $99.99. Any amount above this may require the purchase of more insurance. If returning merchandise via the The Post Office (USPS) they do not normally insure parcels therefore you might need to purchase insurance for your return. Special order and close-out items cannot be returned for credit or refund.

Thank you from the Staff @ Homebrew Heaven!